It also explains how Lifetouch uses the limited personal information provided to it by schools in order to conduct Picture Day. Typically, we collect basic roster and classroom information in advance of Picture Day to ensure a perfect name-image match for each portrait and for efficient distribution within the school (in other words, Lifetouch needs to know what class a child is in so we can identify the photos for the school to distribute to the appropriate teacher). Paying for your portraits online with a credit card or with PayPal is quick, easy and completely secure. Pay for Portraits Online . Your school may send you Picture Day reminder emails or put information on their website. This includes, for example, the information you provide when you schedule an appointment, visit one of our photography studios, place an order, contact customer service, register for a service, respond to a survey or enter a contest or sweepstakes. International Association of Better Business Bureaus, Lifetouch Church Directories and Portraits Inc. There may be times when we are unable to fulfill your request – for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), or if we are prohibited by law from disclosing the information. If that is not possible, we will issue a full refund. A “cookie” is a small data file stored by your web browser on your computer’s hard drive. What will my print look like? This image cannot be photocopied or reproduced without the company’s express written consent. In such cases, we do not retain or use such information for any other purpose unless the parent affirmatively opts in to receive updates and promotional offers from Lifetouch. Teacher and parent volunteers escort classes to the camera. What personalization will be on my specialty item? Get ready for your perfect portraits. BBB reports on known marketplace practices. Watch the video on marking memories with photographs. Despite multiple similar negative reviews nothing seems to have changed. adjusted for contrast. If we discover that a child has provided with personally identifiable information through our website, we will do our best to delete it. Are they packed away in some Indiana Jones-style warehouse, waiting for me to decide 20 years from now that I should've ordered an 8x10 of Zoe's kindergarten class? Contact Us, Spring Photography, Inspiring Kids to "Be You", Director insight: The easy and secure online ordering process. Find it on your Picture Day flyer. You have the right to access, update and correct inaccuracies in your personal information in our custody or control. In conjunction with the school, we publicize Picture Day in advance of the actual days we attend at the school to take photos. I've always been a little curious about what they do with the photos I send back - I mean, they've already printed them out, and they're pictures of my kids. Some examples are contacts for customer service, order updates, schedule changes and appointment reminders. But that was one of Olan Mills' promises, that they'd keep proofs on file that you could order at any time, even years down the road. Follow instructions on your reorder form in your portrait envelope or see our Order Your School Pictures info on ordering after Picture Day. When viewing the enlarged version of your proof, click the email icon below the image, where it says Share Your Proofs. I would give negative stars if I could. Read more. © 2020 Lifetouch, Inc. All Rights Reserved. You’ll also find a large selection of products and Portrait Looks online. are available. When you have added a photo to your shopping cart, simply continue browsing for additional photos by clicking on the Continue Shopping button at the bottom of the page. Very frustrating. Our goal is to inform you about our products and services, including special promotions and coupons. Please be aware that websites that link to may collect personally identifiable information about you. How do I contact customer service? They do, or did. To access your personal information, a request must be submitted in writing to us (see contact information below). See if your school has an upcoming retake day, Frequently Asked Questions. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. How do you protect my private information? If you’re still not satisfied, return your portraits for a full refund. You can order more portraits and portrait gifts up to 9 months after Picture Day. Lifetouch retains School Data only as necessary and permissible to promote the sale of portraits to parents, to retrieve the images to supply picture orders for the current school year and to support the school for an approved administrative purpose, after which time the data is securely destroyed. photos. © 2019 Lifetouch Canada Inc. All Rights Reserved. However, if you choose not to accept cookies, you may not be able to take full advantage of this website’s features. According to the information provided by Lifetouch, this company offers studio and school photography. 1. If you disable your cookies, you may not be able to visit our site. This is a multi-location business.Need to find a different location? See if your school has an upcoming retake day. If you do not want your child to participate in Picture Day, please contact the school and make your wishes known. }). Due to the post-production work necessary to process and post images on the Impossible to reach customer service either via live chat or phone. If you are contacted and do not wish to receive further information or contacts, you may “unsubscribe” at any time by contacting us to indicate you do not want further promotional information or contacts. We use these statistics and share them with third parties to improve our website design and content and in connection with marketing programs. Schools may also independently publicize this. I keep forgetting to send my 20 dollars in for my proofs, anyone know how long they hold them? How can I get a copy of an image for use in the local newspaper or for yearbook usage? Lifetouch archives portraits for about 12-18 months. Digital copies of group photos may not be used for any purpose, including web display, yearbooks, plaques, or any display without a written license agreement from Lifetouch. If you are the parent or guardian of a child who has provided such information to us, we ask that you contact Lifetouch in writing at 1410 Mountain Ave, Suite 1, Winnipeg, MB R2X 0A4 Attention Privacy Officer, or send an email to, and we will do our best to delete the child’s personal information from our files. We will respond to your request for access or information in a reasonable time. In addition, there may be some other, limited circumstances in which we may disclose the personal information – for example, in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian or other law.

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